Portal

Our portal serves as a platform for our staff and client members to access their personal details and contact our team remotely. If you are having trouble logging in or accessing any of the following information via the portal, please get in touch with us directly at 0330 127 1848, and we’ll investigate this for you.

How we support our staff:

• View your rota: View your scheduled shifts, including date, time, location, break entitlement, and pay rates.
• Request last minute shifts: Show immediate interest for last minute shifts.
• Timesheets: Submit and track your working hours.
• Messaging and calling: Communicate instantly with the office team.  There is no need to worry if someone is working or not; this app links directly to our support team who are available 24/7.
• Payments and payslips: Check your current payments in process and access past payslips.
• Compliance status: Monitor your compliance requirements, view expiration dates, and update documents remotely.
• E-Learning platform: Complete your mandatory training online.
• DBS applications: Apply for a DBS check and register with the DBS update service.
• Business insurance guidance: Find step-by-step instructions on how to apply for business insurance.
• Policy insight: Access company policies and guidelines.
• Upload availability: Instantly let the team know when you’d like to work.

How we support our clients:

• View your rota: View the shifts you’ve booked, including worker name and profile, date, time, location, break entitlement, and charge rates.
• Request shifts: Request the cover you need seamlessly.
• Compliance: Verify the live training and compliance status of all workers booked for shifts.
• Timesheets: Easily authorise each worker’s timesheets on the application.
• Messaging and calling: Communicate instantly with the office team.  There is no need to worry if someone is working or not, this app links directly to our support team who are available 24/7.
• Invoicing: Once timesheets are authorised, invoices are raised automatically, which can be authorised via the app for payment.

How we support family members:

• View your rota: View the live rota, which includes the worker’s name, profile, date, and time.
• Messaging: Communicate directly with the support and office team.